Frequently Asked Questions

Where can I pay my bill?

By Mail: Use the return envelope that came with your billing statement to make a payment by check, money order, or credit card.

In-Person: Stop by the Business Office to make a payment in person (located upstairs on the back side of the Wolff Outpatient Rehabilitation building; open Monday through Friday, 8:00 a.m. to 4:30 p.m.).

By Phone: Credit card payments can be made by calling 1-800-270-1298.

Why am I being billed when I have insurance?

Many insurance companies have amounts that the patient must pay. These are called deductible, co-pay or co-insurance payments. If your insurance plan requires you to pay a deductible or co-insurance, the balance will be billed to you. If you have a question about why your insurance company did not pay part of a claim, you should call your health insurance company directly.

You may also receive a bill if your insurance company did not process Grace Cottage’s charges by their due date. If you receive a statement that does not show insurance processing, you should contact your insurance company to determine the reason for the delay.

When is payment of my bill expected?

Payment is expected upon receipt of your statement. Co-payments are expected at the time of treatment.

I cannot pay my bill. What should I do?

Please contact a Patient Account Specialist who can help you establish a payment plan or see if you may qualify for financial assistance. Patient Account Specialists are available Monday to Friday from 8:00 a.m. to 4:30 p.m. Call (800) 270-1298.

I received an Explanation of Benefits (EOB) or Explanation of Payment (EOP) and do not understand it. Who can I call with questions?

An EOB or EOP is a document sent by your insurance company directly to you. These documents show how your insurance company processed your claim. If you have questions about your EOB or EOP, please call your insurance company.

I still have questions regarding my bill. Who can I call or email?

Call our Patient Account Specialists at (800) 270-1298 Monday through Friday 8:00 a.m. to 4:30 p.m. or email at