We want our patients, their families, and loved ones to have the best possible experience – always. And, we want to know if you have any questions or concerns. You can always talk with any of your caregivers about questions or concerns you may have. If you have any kind of problem while at Grace Cottage, please give us a chance to respond to your question or concern.
Grace Cottage Quality Director
Phone: (802) 365-3707
Complaint Line:
(802) 365-3636
Email: quality@gracecottage.org
Mail: P.O. Box 216, Townshend, VT 05353
Grace Cottage Director of Social Services
Phone: (802) 365-3614
Mail: P.O. Box 216, Townshend, VT 05353
You also may contact the following governmental agencies and accrediting organizations with your concerns:
Hospital Complaints and Reports of Abuse of Vulnerable Adults:
Vermont Department of Disabilities, Aging & Independent Living
Division of Licensing & Protection
HC 2 South, 280 State Drive
Waterbury, VT 05671
(800) 564-1612
Online Form
Complaints About Nursing Staff:
Vermont Secretary of State
Office of Professional Regulation
Attention: Jennifer Silverwood
89 Main Street, 3rd Floor
Montpelier, VT 05620
(802) 828-2875
Online Form
Complaints About Licensed Health Care Professionals Other Than Physicians or Nurses:
Vermont Secretary of State
Office of Professional Regulation
Attention: Carla Preston
89 Main Street, 3rd Floor
Montpelier, VT 05620
(802) 828-2875
Online Form
Complaints About Physicians:
Vermont Board of Medical Practice
108 Cherry Street
PO Box 70
Burlington, VT 05402-0070
(802) 657-4330
Email
Online form
Complaints About Privacy or Discrimination:
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, Grace Cottage is prohibited from discriminating on the basis of race, color, national origin, sex, disability, age, reprisal or retaliation for prior civil rights activity. (Not all prohibited bases apply to all programs.)
Office for Civil Rights
U.S. Department of Health and Human Services
Government Center, J.F. Kennedy Federal Building, Room 1875
Boston, MA 02203
Phone: (617) 565-1340
TDD: (617) 565-1343
Fax: (617) 565-3809
Email
Online form
U.S. Department of Agriculture
Office of Civil Rights
1400 Independence Avenue, S.W.,
Washington, D.C. 20250-9410
Phone: (800) 795-3272
TDD: (202) 720-6382
Online Form
Additional Resource:
The Office of the Health Care Advocate (HCA) is an independent nonprofit law firm available to help all Vermonters solve problems related to health care.
Health Care Advocate Helpline: 1-800-917-7787 (Monday – Friday 8:30 – 4:30, or call anytime and leave a message.)
For more information, visit their website for more information or fill out their online help request form.
