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CEO Message to the Community – November 2024

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Grace Cottage Earns 4-Star Rating And Named On National Rural Honor Roll

National Rural Honor RollWe are proud to announce that we have been awarded a prestigious 4-star rating by the National Rural Rating System (NRRS), a program through the National Rural Health Association (NRHA) that recognizes excellence in rural healthcare, and includes listing on the 2025 National Rural Honor Roll. 18 hospitals in the United States were awarded a 4-star rating; Grace Cottage was the only hospital in the Northeast to receive this distinction.

The National Rural Honor Roll was created to honor rural hospitals and clinics that consistently deliver exceptional patient-centered care. Rural hospitals on the National Rural Honor Roll have met the highest standards for patient experience, based on cumulative ratings in patient surveys during 2024.

This recognition highlights Grace Cottage’s success in providing outstanding medical service. It is a testament to all of our employees, whose dedication to delivering high-quality care and exceptional patient experiences is so appreciated by our community. This 4-star rating reflects our ongoing commitment to meet the healthcare needs of our community.

“These awards shine a spotlight on the heart and hard work that our rural hospitals bring to their communities,” said Brock Slabach, Chief Operating Officer of the NRHA. “Rural healthcare comes with unique challenges, and reaching this level of excellence shows not only the clinical expertise, but also the deep commitment these hospitals have to the people they serve. This recognition celebrates rural healthcare as a source of strength, compassion, and healing – right where it’s needed most.”


Grace Cottage Is Here To Stay

Despite a record number of patients using our many services, and despite independent quality assessments highlighting our best-in-class hospital inpatient program, we, like so many other hospitals in Vermont, are struggling with the Green Mountain Care Board’s budget decisions (the Green Mountain Care Board oversees Vermont’s hospital budgets). After we received our budget order in October, we recently completed the very difficult task of identifying $1.7 million of expenses to cut for fiscal year 2025 (10/1/24-9/30/25). We are very pleased that we have managed to do this without cutting patient services or eliminating positions, things that some other hospitals in Vermont, including the University of Vermont, had to do in order to meet their budget orders.

We were very pleased and touched that 90 people came to our Community Forum in support of Grace Cottage at the Townshend Town Hall on October 24. If you weren’t able to make the meeting, you can watch the Brattleboro Public Television recording by clicking here. If you’d like to read some of the comments on the Green Mountain Care Board’s website about how important Grace Cottage is to our patients, click here. We appreciate any and all supportive voices, and your voice will be heard, by the Green Mountain Care Board and by your local legislators.


Outpatient Rehabilitation Services Building Ribbon Cutting

Outpatient Rehab Services BldgPlease join us for the ribbon cutting at the new Grace Cottage Outpatient Rehabilitation Services Building at 133 Grafton Road in Townshend on Wednesday, December 18 at noon. Tours of the interior of the building will be available from noon-1 on that day.

“We’ve grown from seeing an average of 34 patients a day to seeing as many as 70 people a day,” said Crystal Mansfield, Senior Director of Rehabilitation Services. “It’s a good thing we’ve had a lot of nice weather this summer and fall, because we’ve been bursting at the seams in our current building, so some of our therapy sessions have been held outside!”

Attendees at the ribbon-cutting ceremony will have the opportunity to see the 11 new treatment rooms (including specific rooms designated for specialized pediatric treatment, hand & occupational therapy, lymphedema services, and pelvic health), and the large new Rehab gym.


Giving Tuesday

Giving Tuesday 2024

After Black Friday and Cyber Monday comes Giving Tuesday, a worldwide day of philanthropy during the season of gratitude. This year, Giving Tuesday falls on December 3.

Rehab EquipmentGrace Cottage Family Health & Hospital is asking for Giving Tuesday donations for the purchase of various pieces of state-of-the art equipment for our newly renovated Outpatient Rehab clinic building. The equipment we would like to add is designed to help patients return to optimal health as fast and completely as possible. Community support will help to get this expanded space up and running at full capacity. Checks payable to Grace Cottage with “Giving Tuesday” on the memo line may be sent to PO Box 1, Townshend, VT  05353. For details on the equipment or to make an online donation for this purpose at any time before the end of 2024, call 802-365-9109 or click here.

 


Is Dr. Google Your Trusted Source?

If it is, you might want to reconsider and take a look at this article written by our own Dr. Anne Brewer. Board-certified in Family Medicine, Geriatrics, Palliative Care, and Adolescent Medicine, Dr. Brewer is a graduate of Brown University and the University of Vermont College of Medicine. She joined Grace Cottage in 2017.


Dietary Department Praise

Grace Cottage Hospital inpatients often comment favorably on the high quality of the food that is served to them three times a day. Our dietary department has done it again, scoring 100% on surprise inspections by the Vermont Department of Health, twice in a row (approximately six months apart). It is darn near impossible to score 100% – and the inspectors tried as hard as they could to find something wrong! CONGRATULATIONS, Denise Choleva and crew.

Dietary Department

From left to right, Chantae Samuels, Ronan Sweeney, Julie St. Pierre, Denise Choleva, and Nida Donovan. Not pictured: Jim Martis, Dylan Polnack, Linda Columbus, and Amber Ahearn.


I would like to close by sharing with you a Letter of Support that appeared in The Commons, Brattleboro’s weekly newspaper, on October 16, 2024. We could not have said it better than Dr. Reichsman did:

GRACE COTTAGE HOSPITAL: A MODEL FOR AMERICAN HEALTHCARE
Thank you for The Commons’ article detailing what Grace Cottage Hospital is and does for the people of our region. Your interview with the GCH CEO Olivia Sweetnam brought to the fore a number of important points about not only the hospital and the communities it serves, but also the remarkable lack of knowledge and insight shown by the Green Mountain Care Board and its evaluation of Vermont’s medical care future.

As a physician who has worked in a number of small New England hospitals, my own involvement with Grace Cottage has been peripheral. Nonetheless, it has been clear to me for the past 35 years that its model of community-based, locally oriented medical care (including home care, elder care, and rehabilitation) provides an essential missing piece that Americans from coast to coast wish they had in their towns and neighborhoods.

Yes, the big hospitals and medical centers can literally work miracles, but they are not nearly so adept at the 1,001 details and kindnesses needed daily in every location where people go in pursuit of healing and wellness. That’s where Grace Cottage comes in – and excels.

The members of the Green Mountain Care Board should try again and open their eyes to what’s real. What’s real is a highly respected, even beloved, institution doing what needs to be done, when and where it needs to be done, at an affordable price, in cooperation with other caregivers and stakeholders who provide important elements of true sustainability.

Grace Cottage Hospital can hold its head up high as a model for American health care in the 21st century. The Green Mountain Care Board needs to live up to its name and get on board.

-Dr. Franz Reichsman, Brattleboro, VT


I hope that you and your loved ones have a happy and healthy Thanksgiving holiday.

Olivia Sweetnam, CEO