Discrimination is Against the Law
Grace Cottage complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Grace Cottage does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language service to people whose primary language is not English, such as: qualified interpreters, information written in other languages
If you need these services, contact Grace Cottage Quality or Nursing Department
If you believe that Grace Cottage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance report with:
185 Grafton Rd
Townshend, VT 05353p 802-365-3707 f 802-365-3641TTY 1-800-253-0191
You can file grievance in person or by mail, fax or email. If you need help filing a grievance, our Quality Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jfs or by mail or phone at:
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800- 868-1019, (TTD) 1-800-537-7697
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html