The Otis Health Care Center promotes the health and well-being
of the community by providing quality health care services
in an atmosphere of dignity and respect.
To become the health care resource of choice for patients,
employees, the community and beyond, by providing compassionate
care with excellence.
Grace Cottage has started to follow a new model of excellence
in health care which is currently in place at 400 hospitals
nationwide. Created by Quint Studer, this model is based on
five Pillars of Excellence: Quality, People, Service, Finance,
"The most successful hospitals are those that listen to
what customers want and give it to them. It's that simple,"
says Studer in his book Hardwiring Excellence.
"Grace Cottage has always listened to those we serve,"
said CEO Shana Jones, "but we're working to take it to a